Dial 7 attempts, to the best of its ability, to accommodate last minute changes.
- 1.212.777.7777 (Anywhere)
- 1.866.777.7777 (US toll-free)
- 0.808.234.6908 (UK freephone number)
Please have the confirmation number and/or passenger last name and date of trip when calling an agent. Our phone numbers:
Registered users of our website can log in to update or cancel an existing reservation. You can log in from our Reservation page.
Booked online but didn't register? Simply go to our website and select 'Forgot Password' on the log in screen. A random password will be generated and sent to the email address on the reservation. You will then be able to log in and modify the reservation on your own.
App users should log in and go to their current reservation to update or cancel an existing reservation.
Available Monday - Friday: 9am - 5pm
A member of our Customer Service team can update a reservation on your behalf during core desk hours. Please note that, unlike our call center, emails are not monitored 24/7. For this reason, we do not recommend emailing requests to cancel or make changes to a reservation scheduled to take place in the next 48 hours. Outside of these hours, please use one of the other channel above.